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Browse the store, add items to your cart, then proceed to checkout. You can pay with Mpesa, Visa, or MasterCard.

Once an order is placed, changes are limited. Contact our support team immediately if you need to update shipping or item details.

No. You can order any item from the store. Shipping fees may still apply depending on the delivery location.

Delivery within Nairobi is usually within 24 hours. Outside Nairobi, delivery may take 2-4 business days depending on location.

Yes, we support international shipping. Contact us for shipping costs and delivery estimates outside Kenya.

Once your order ships, we will send tracking details via email or WhatsApp. You can also check your order status in your account dashboard.

We accept Mpesa, Visa, MasterCard, and secure card payments from major providers.

Yes. Payments are processed through secure gateways and your payment details are never stored on our website.

Refunds are issued for eligible returns and cancellations. Please review our returns policy or contact support for help.

We accept returns within 7 days for damaged or incorrect items. The item must be in original condition with packaging.

Use the contact form on our Contact page or email us at info@RetroRack.com. We respond quickly during business hours.

If your order has not shipped yet, we may be able to update your address. Contact us immediately with your order number.